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BASIC FEATURES:
Many "shopping carts" tout the very basics as if they were some amazing
accomplishment to include. Things like secure transactions, or the ability to apply multiple photos to a single product aren't "features" - they're requirements. Every online retail application must include those basics. So you won’t see us tooting our
horns about the simple basics. If you’d like to see the basics click here.
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SUITE SPOT EXCLUSIVE:
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MERCHANDISING FEATURES:
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| CATALOG PRESENTATION | Basic | Advanced | | 1. | Sell any product type, including electronically fulfilled & subscriptions | |  |  | | 2. | Support for multiple "department trees" to meet different perceptions of need
Each shopper perceives their need differently, and your site's merchandising navigation must support the most common ways that shoppers define their need. Suite Spot Commerce helps you achieve this by allowing you to create as many different department structures as you need, so shoppers can browse in the way that best suits them. |  |  |  | | 3. | Use multiple/custom department layouts to sell different types of products
Apparel needs a different style of presentation than a technical product, or a gourmet food in order for the merchandising of them to be effective. You may not sell a range of products quite that diverse - but if you do merchandise different kinds of products, then the ability to have different department styles for different areas of your catalog will help you merchandise them all effectively. |  |  |  | | 4. | Advanced department filtering options make shopping easier
Shoppers need to find their ideal product quickly if you want to earn their business. Allow shoppers to filter the products in a department to narrow down results. For example, t-shirts might be filtered by sleeve length, or neck style. Filter by one or more custom attributes, special offers, price point, and brand. |  |  |  | | 5. | Create "sale" departments that automatically display only sale items | |  |  | | 6. | Create brand centers that allow brand loyal shoppers to browse effectively | |  |  | | 7. | Special "product comparison" departments represent products in a grid of features
If you merchandise products that are selected on technical specifications, offering shoppers a grid of key technical specs, or features allows them to select the right product more easily. |  | |  | | 8. | Easily cross-promote departments to maximize shopper value
A shopper buying a t-shirt during the summer may also be interested in shorts - even if they arrived at the site with only the intention to buy a t-shirt. Department cross-promotion allows you to easily create links (with or without graphics) between departments. |  |  |  | | 9. | Set products per department page on a per department basis
Set the default number of products displayed per catalog page on a department basis. |  |  |  | | 10. | Context Sensitive Cross-Referencing turns any text content into merchandising
Select keywords that relate to specific products or departments. Then anytime that word appears in general text content - blog entries, press releases, FAQs, or other content on your website, it will automatically be linked to the appropriate product, department, or product search results. Turns any text content into merchandising. |  | |  | | 11. | Integrated blogging feature allows blogs to be effective merchandising tool
Blogs are frequently used to help drive search engine placement, and to keep visitors coming back. Make your blog an effective merchandising tool as well with Suite Spot Commerce. Easily link blog entries (or specific text/images in blog entries) back to products or departments in your catalog. |  |  |  | | 12. | Virtual "display window" allows groupings of products for individual purchase
If you sell products that shoppers need to be able to visualize together in groupings (such as furniture sets, or apparel) this feature comes in handy. Display an entire apparel ensemble (or other type of product grouping) as a product - which then allows the shopper to visualize the entire ensemble - but purchase individual items from it. |  |  |  |
| | PRODUCT PRESENTATION | Basic | Advanced | | 1. | Create custom "product types" that display or behave in specialized ways | |  |  | | 2. | Create custom product bundles, and highly configurable products | |  |  | | 3. | Dimensional quantity support for products purchased by dimensions | | |  | | 4. | Multiple pricing support for different customer groups, specific customers, quantity | |  |  | | 5. | Attach product specific FAQs, downloadable documentation & files | |  |  | | 6. | Collect and display customer product reviews | |  |  | | 7. | Configure RMA handling differently for different types of products | |  |  | | 8. | Display comparison/MSRP prices, and price per unit | |  |  | | 9. | Display sizing charts by brand (for apparel retail) | | |  | | 10. | Display unlimited images, size/color/style options per product | |  |  | | 11. | Morphandize™ Product Suggester increases conversions by helping customers find products faster
Suggest similar products effectively and with minimal labor. Morphandize™ as your first level of cross-sell ensures that shoppers quickly find the product that best fits their needs. |  |  |  | | 12. | Quick-Buy feature makes shopping easier, more interactive | |  |  | | 13. | Selectable tax profiles for different types of products with differing rates | | |  | | 14. | Sell any product type, including electronically fulfilled & subscriptions | |  |  | | 15. | Support for fabric/color swatches (designed for apparel retail) | |  |  | | 16. | Support for product spec sheets with ability to search, sort, compare | | |  | | 17. | Support for three levels of cross-sell | |  |  | | 18. | Virtual "display window" allows groupings of products for individual purchase
If you sell products that shoppers need to be able to visualize together in groupings (such as furniture sets, or apparel) this feature comes in handy. Display an entire apparel ensemble (or other type of product grouping) as a product - which then allows the shopper to visualize the entire ensemble - but purchase individual items from it. |  |  |  | | 19. | Support for advanced personalization, including image or file attachments | | |  |
| | ENHANCED SHOPPING | Basic | Advanced | | 1. | Advanced department filtering options make shopping easier
Shoppers need to find their ideal product quickly if you want to earn their business. Allow shoppers to filter the products in a department to narrow down results. For example, t-shirts might be filtered by sleeve length, or neck style. Filter by one or more custom attributes, special offers, price point, and brand. |  |  |  | | 2. | Always visible interactive shopping cart helps improve conversions | |  |  | | 3. | Context Sensitive Cross-Referencing turns any text content into merchandising
Select keywords that relate to specific products or departments. Then anytime that word appears in general text content - blog entries, press releases, FAQs, or other content on your website, it will automatically be linked to the appropriate product, department, or product search results. Turns any text content into merchandising. |  | |  | | 4. | Display sizing charts by brand (for apparel retail) | | |  | | 5. | Give shoppers incentives to refer friends to your retail site | |  |  | | 6. | Integrated blogging feature allows blogs to be effective merchandising tool
Blogs are frequently used to help drive search engine placement, and to keep visitors coming back. Make your blog an effective merchandising tool as well with Suite Spot Commerce. Easily link blog entries (or specific text/images in blog entries) back to products or departments in your catalog. |  |  |  | | 7. | Live chat help gives shoppers access to immediate customer service | |  |  | | 8. | Morphandize™ Product Suggester increases conversions by helping customers find products faster
Suggest similar products effectively and with minimal labor. Morphandize™ as your first level of cross-sell ensures that shoppers quickly find the product that best fits their needs. |  |  |  | | 9. | Morphandize™ Shopping Assistant increases conversions and average order size
Understand your shopper, then recommend products that fit their demonstrated need. The patented Morphandize™ Shopping Assistant can actually learn how each shopper uniquely defines their need, and then recommend multiple products that fill their perception of their need. |  | |  | | 10. | Morphanize™ Search Assistant allows shoppers to quickly search for the ideal product
Used with our Intelligent Catalog Search features, the Morphandize™ Search Assistant allows your shoppers to specify detailed product attributes and quickly narrow search results to just those products that perfectly fit their need. |  |  |  | | 11. | Quick-Buy feature makes shopping easier, more interactive | |  |  | | 12. | Recently viewed products list makes shopping large catalogs more friendly | |  |  | | 13. | Special ordering option changes product order by season, customer type, more | | |  |
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CART, CHECKOUT & TRANSACTIONS:
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| | Basic | Advanced | | 1. | "Best discount" selection feature in checkout | |  |  | | 2. | Allow shoppers to schedule shipment to coincide with events | | |  | | 3. | Always visible interactive shopping cart helps improve conversions | |  |  | | 4. | Automatic fulfillment of electronicly delivered items | |  |  | | 5. | Display up-sell options in the shopping cart | |  |  | | 6. | Easy, intuitive shopping cart keeps the sale moving | |  |  | | 7. | Limit payment methods by customer type | |  |  | | 8. | Live chat help gives shoppers access to immediate customer service | |  |  | | 9. | Multiple recipient support allows shoppers to split order to different addresses | |  |  | | 10. | Save shopping cart feature helps capture orders, increase lead retention | |  |  | | 11. | Simple, effective, customizable checkout process | |  |  | | 12. | Support for all common payment methods, easily integrate custom | |  |  | | 13. | Support for live shipping quotes (UPS, FedEx, DHL, USPS, more) | |  |  |
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MANAGEMENT FEATURES:
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| | Basic | Advanced | | 1. | Advanced fraud flagging, transactional & geographical blacklisting reduce fraud | |  |  | | 2. | Advanced shipping, handling, surcharge options
Easily specify and manage shipping surcharges, rate markups and handling fees on a per carrier / shipping method basis. |  |  |  | | 3. | Automatic fulfillment of electronicly delivered items | |  |  | | 4. | Configure RMA handling differently for different types of products | |  |  | | 5. | Create multiple management accounts with specific access permissions | |  |  | | 6. | Easily bulk import product and customer data | |  |  | | 7. | Easily export product, customer, order data | |  |  | | 8. | Easily manage payment methods, sales tax, shipping quotation and RMA rules | |  |  | | 9. | Easy catalog and site content management | |  |  | | 10. | Email campaign tools to send effective content to targeted customer groups | |  |  | | 11. | Entirely web based site management, manage merchandising, service, fulfillment from anywhere | |  |  | | 12. | Fully integrated customer service tools | |  |  | | 13. | Manage automated email content | |  |  | | 14. | Shopping Monitor lets you watch shopper interaction in real time | |  |  | | 15. | Use Automated Price Management for managing prices in large catalogs | | |  |
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CUSTOMER SERVICE TOOLS:
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| | Basic | Advanced | | 1. | Checkout assist allows customer service to help shoppers complete their checkout | |  |  | | 2. | Customer & order history notes keep your staff informed | |  |  | | 3. | Customer self-service center empowers customers, reduces support call volume | |  |  | | 4. | Fully integrated customer service tools | |  |  | | 5. | Integrated RMA functionality automates the return/replacement process | |  |  | | 6. | Live chat help gives shoppers access to immediate customer service | |  |  | | 7. | Shopping Monitor lets you watch shopper interaction in real time | |  |  |
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CUSTOMER RELATIONSHIP TOOLS:
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MARKETING TOOLS:
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REPORTING TOOLS:
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©2007 Suite Spot Commerce, Inc. All rights reserved. Client logos are the property of their respective owners and used with permission. MORPHANDISING, RETAIL E PARTNERS, COUTOLOGY and OUTFOX RETAIL INTELLIGENCE are affiliated companies, not necessarily owned by Suite Spot Commerce.
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